Return & Refund
Effective Date: 01/09/2025
7-Day Easy Return Policy
- Return items within 7 days of delivery
- Items must be unused and in original packaging
- Tags and labels must be attached
What Can Be Returned
- Defective or damaged products
- Wrong items sent
- Items not matching description
What Cannot Be Returned
- Used or worn items
- Items without original packaging
- Customized or personalized products
Return Process
- Contact us at help@ticktuk.pk within 7 days
- Send photos of the item/issue
- We'll provide return instructions
- Pack the item securely
- We'll arrange pickup (if applicable)
Refund Process
- Refunds processed within 5-7 working days
- For COD orders: Bank transfer or store credit
- For online payments: Refund to original payment method
Return Shipping
- Return shipping costs depend on the reason:
- Our mistake: We pay return shipping
- Customer's choice: Customer pays return shipping
Exchange Policy
- Exchanges available for size/color changes
- Subject to stock availability
- Same return conditions apply
Contact for Returns
Before returning any item, contact us:
- Email: help@ticktuk.pk
- Phone: 03300830006
- Office: Office # 4, Mezzanine Floor Haroon 1 Plaza, Mini Extension 2 Phase 7 Bahria Town Rawalpindi
Important Notes
- Return period starts from delivery date
- Items must be in sellable condition
- We reserve the right to refuse returns that don't meet our policy
- Refunds exclude original shipping charges (if any)
